Shipping And Order Policies

Company

Healing Foodie

VAT number 1991549-7

Returns

Food items can not be returned even if they are not opened.

Payment Policies

Accepted Methods of Payment

Your shopping cart will be charged via PayPal or Checkout when you place your order. If we are not able to fulfil your order for any reason your payment will be refunded.

PayPal – International credit cards and a PayPal account.
Checkout – International credit cards and Finnish online payments.

Checkout

Checkout is a secure payment method for you, and they have a payment management license issued by the Finnish Financial Supervisory Authority. The service is maintained by Checkout Finland Ltd (Business ID 2196606-6), and Checkout Finland Oy is part of OP Group.
The Checkout Payments Service passes your payment to the merchant. If you see Checkout Finland Oy on your bank statement or credit card statement, we have provided your payment.

The webshop acts as a marketer for products and services and as a product supplier for the customer. The e-shop is responsible for the statutory and other obligations of the retailer. If you want to advertise or return your product, you should be in direct contact with the online store where the product was ordered.

Checkout – Bank Payments

You have the payment buttons for all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Bank, Savings Bank, S-bank and Ålandsbanken. As a payee for your account, Checkout Finland Oy will display your payment to your online merchant. From the online store, you are directed directly to your bank to make payment safely.

Checkout Finland also offers the option to pay via the bank transfer form.

Checkout – Credit card payments

You can pay online with Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard. Verified by Visa and MasterCard SecureCode authentication services are used online.

Checkout appears as a payee with a card payment and passes the payment card payment paid by the customer directly to the merchant. A secure payment form protects card payments, and any payment card information will NOT be stored in e-commerce systems.

 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8 am – 5 pm.

Carriers

We use the following carriers to deliver our orders:

POSTI Group Oyj, Finland

Order Tracking

Please note that we are using 1st Class POSTI mail (Priority) and 2nd Class POSTI mail (Economic) for shipping which do not have tracking numbers. If you do not receive your order within the promised delivery time (working days), please contact shop @ healingfoodie.com.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Priority Delivery in Finland only: Cost depends on total weight. Free delivery on orders above 800 grams.

•Any items, 1~2 working days.

Economic Delivery in Finland only: Cost depends on total weight. Fixed delivery price for orders above 800 grams.

•Any items, 2~6 working days.

Priority Delivery in EU: Cost depends on total weight. Free delivery on orders above 800 grams.

•Any items, 2~6 working days.

Priority Delivery to Russia: Cost depends on total weight. Free delivery on orders above 800 grams.

•Any items, 6~9 working days.

Priority International Delivery (USA, Canada, Australia only): Cost depends on total weight. Fixed delivery price for orders above 800 grams.

•Any items, 4~8 working days depending on the destination.

Economic International Delivery (USA, Canada, Australia only): Cost depends on total weight. Fixed delivery price for orders above 800 grams.

•Any items, 10~15 working days depending on the destination.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site. We as Healing Foodie do not collect any payment or credit card information which is done securely by PayPal. Read more about PayPal online safety.

How Is My Information Used?

We do not sell or redistribute your information to ANYONE.

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

Security and Storage

Only your order shipping data and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over to a web server. We do not store your Credit Card data. The checkout is done by PayPal‘s own secure connection.

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.